Effective Date: [March 01 2025]
At IPVoice Technologies, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, you may be eligible for a return or refund under the following terms.
1. Return Policy
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Customers can request a return within 7 days of receiving the product.
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The product must be in unused, original condition, with all accessories, manuals, and packaging intact.
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Returns are not accepted for items that are damaged due to misuse, improper handling, or wear and tear.
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Certain products, including software, customized items, and consumables, are not eligible for returns.
2. Return Process
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To initiate a return, contact us at ipvoicetechnologies@gmail.com or call +91 9005894400 within 7 days of receiving the order.
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Provide order details and a reason for the return. Our team will guide you through the return process.
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The customer is responsible for safely packing the product for return.
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Once the return is approved, we will arrange a pickup or provide return shipping instructions.
3. Refund Policy
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Refunds will be processed within 10-15 days after we receive and inspect the returned product.
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Refunds will be issued using the original payment method.
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Shipping charges (if any) are non-refundable unless the return is due to a defect or an error from our side.
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If the product does not meet the return conditions, no refund will be issued, and the product will be sent back to the customer.
4. Replacement & Exchange
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If you receive a defective or incorrect product, we will offer a replacement or exchange at no additional cost.
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Replacement requests must be made within 7 days of receiving the product.
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If a replacement is unavailable, a full refund will be issued.
5. Non-Returnable Items
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Software, digital products, and downloadable content.
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Items damaged due to improper use or installation.
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Products without original packaging and accessories.
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Customized or special-order products.
6. Contact Us
For any return or refund-related queries, please contact us:
IPVoice Technologies
1/9 behind Priyam Crossing Plaza, Ratan Khand, Ruchi Khand 2, Sharda Nagar, Lucknow, Uttar Pradesh 226002 India.
Email: ipvoicetechnologies@gmail.com
Phone: +91 9005894400